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No. You can check out as a guest with your email and phone number. If you later create an account with the same email and confirm it, those orders appear in your account automatically.

When you continue to checkout, your tickets are held for 15 minutes. The timer is shown on screen. If it runs out, the tickets go back on sale and you can start again.

Any service fee paid by the buyer is shown next to the ticket price on the event page and in the total before you pay. There are no surprise fees at the last step.

Virtual accounts from major Indonesian banks, QRIS, e-wallets and cards. The methods available for your order are shown on the payment page.

Payment confirmations from banks can take a few minutes. Keep the payment page open — it updates by itself. If it's still pending after 30 minutes, contact us with your order code (it starts with VXO-).

We email your e-tickets as soon as payment is confirmed. Signed in? They're also in My tickets. Bought as a guest? Use the link in your confirmation email — we'll send a one-time sign-in link to the same address.

If the organizer allows transfers, you can transfer a ticket from its page in My tickets. The old QR code stops working and the new holder gets a fresh one.

Show the QR code on your phone or printed. Each ticket can be checked in once. If the QR won't scan, staff can look up the code under it (it starts with VXP-).

No. Tickets on VOXPASS can't be refunded on request. If you can't go, you can transfer your ticket to someone else from your ticket page (when the organizer allows transfers).

You don't need to do anything. Every order is refunded in full automatically, service fee included, and we email you when the money is on its way.

We email every ticket holder with the new details. Your ticket stays valid for the new date and place.

Some methods, like virtual accounts, can't send money back automatically. If your event is cancelled, we ask for your bank details on the order page and transfer the money to you.

Use Reset your password, or sign in with a one-time link sent to your email from the sign-in page.

The organizer of an event you bought tickets for sees your name, email and phone number and any details they asked for at checkout, so they can run the event. Read the Privacy Policy for the full picture.